Privacy Policy

1. Information We Collect

We may collect information such as:

• Full name
• Phone number
• WhatsApp number
• Email address
• Location / booking address
• Preferred appointment date and time
• Number of people in the booking
• Information you voluntarily provide through forms, WhatsApp, Instagram, or other booking channels

2. How We Use Personal Information

We use your information only for legitimate business purposes, such as:

• Responding to enquiries
• Contacting customers
• Managing and confirming bookings
• Providing customer support
• Sending appointment-related information
• Following up with customers when necessary
• Improving the customer experience and our website

3. We Do Not Sell Personal Data

GlowGo does not sell, rent, or trade customers' personal information to third parties. Customer information is not collected for the purpose of selling personal data.

4. Data Sharing

Information may only be shared when reasonably necessary to operate our service, for example with:

• Authorised GlowGo staff or technicians
• Website hosting or technology providers
• Booking or communication services
• Payment providers, where applicable

These parties only receive the information necessary to provide their service.

5. Marketing Communications

We may contact previous customers or leads about relevant GlowGo services, offers, or updates where permitted. You can ask us to stop marketing communications at any time.

6. Data Security

We take reasonable measures to protect your information against unauthorised access, loss, misuse, or disclosure. No method of transmission or storage is completely secure, but we work to keep your data safe.

7. Data Retention

We keep personal information only as long as reasonably necessary for:

• Customer communication
• Booking management
• Business administration
• Legal or accounting obligations, where applicable

8. Your Rights

You may contact us to request:

• Access to your personal information
• Correction of incorrect information
• Deletion of your information, where legally permitted
• Removal from marketing communications

9. Cookies and Website Analytics

Our website uses cookies, analytics, and advertising pixels to understand website traffic, improve the website, and measure advertising performance.

In particular, the Meta Pixel (provided by Meta Platforms, Inc.) is installed on our qualification pages. It records page views, completed qualification forms, and clicks on our WhatsApp button, and sends them to Meta for advertising measurement and ad optimization. No health information, answers about your situation, or other sensitive details are ever sent to Meta.

In regions where consent is required (such as the European Union, the United Kingdom, and Switzerland), the Meta Pixel only loads after you accept it through the consent banner shown on those pages. You can refuse without any impact on your use of the website, and you can withdraw your choice at any time by clearing your browser storage or contacting us on WhatsApp. Elsewhere, measurement runs by default and you may opt out the same way.

10. External Platforms

You may communicate with us through external platforms such as WhatsApp, Instagram, or other third-party services. These platforms have their own privacy policies.

11. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page.

12. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact GlowGo through the contact details provided on our website.